FAQ
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here, you'll find answers to some of the most common questions about shopping with Trendoor. If you can’t find what you’re looking for, feel free to reach out to us at trendoor.business@gmail.com
.
Orders & Payments
Q: How do I place an order?
A: Browse our catalog, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and other secure payment options as listed at checkout.
Q: Can I modify or cancel my order after placing it?
A: Changes or cancellations are only possible within [24 hours] of placing your order. Please contact us immediately if you need assistance.
Shipping
Q: How long does shipping take?
A: Delivery times vary based on location and shipping method. On average:
- Standard Shipping: [10-12] business days
- Express Shipping: [3-5] business days
Q: How much does shipping cost?
A: Shipping costs depend on your location and selected shipping method. We also offer free shipping on orders over Rs 699.
Q: Can I track my order?
A: Yes! Once your order is shipped, you’ll receive an email with a tracking number and instructions to track your package.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within [X days] of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase.
Q: How do I initiate a return?
A: Contact us at trendoor.business@gmail.com with your order details. Our team will guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed within [3-4 business days] after we receive and inspect the returned item.
Product Questions
Q: Are your products authentic and of good quality?
A: Yes, we carefully select our suppliers to ensure all products meet our quality standards.
Q: What should I do if I receive a damaged or defective item?
A: Contact us immediately at
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here, you'll find answers to some of the most common questions about shopping with Trendoor. If you can’t find what you’re looking for, feel free to reach out to us at trendoor.business@gmail.com
.
Orders & Payments
Q: How do I place an order?
A: Browse our catalog, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and other secure payment options as listed at checkout.
Q: Can I modify or cancel my order after placing it?
A: Changes or cancellations are only possible within [24 hours] of placing your order. Please contact us immediately if you need assistance.
Shipping
Q: How long does shipping take?
A: Delivery times vary based on location and shipping method. On average:
- Standard Shipping: [10-12] business days
- Express Shipping: [3-5] business days
Q: How much does shipping cost?
A: Shipping costs depend on your location and selected shipping method. We also offer free shipping on orders over Rs 699.
Q: Can I track my order?
A: Yes! Once your order is shipped, you’ll receive an email with a tracking number and instructions to track your package.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within [X days] of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase.
Q: How do I initiate a return?
A: Contact us at trendoor.business@gmail.com
with your order details. Our team will guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed within [3-4 business days] after we receive and inspect the returned item.
Product Questions
Q: Are your products authentic and of good quality?
A: Yes, we carefully select our suppliers to ensure all products meet our quality standards.
Q: What should I do if I receive a damaged or defective item?
A: Contact us immediately at trendoor.business@gmail.com with photos of the damaged item, and we’ll resolve the issue promptly.
Account & Support
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders and manage your shopping experience easily.
Q: How can I contact customer support?
A: You can reach us via:
- Email: trendoor.business@gmail.com
Still have questions?
We’re here to help! Reach out to us anytime, and our team will assist you as quickly as possible.
— The Trendoor
trendoor.business@gmail.com with photos of the damaged item, and we’ll resolve the issue promptly.
Account & Support
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders and manage your shopping experience easily.
Q: How can I contact customer support?
A: You can reach us via:
- Email: Freshnest957@gmail.com
Still have questions?
We’re here to help! Reach out to us anytime, and our team will assist you as quickly as possible.
— The Trendoor Team